Participant Memorandum of Understanding (MOU)

Frontline Connect

Participant Memorandum of Understanding (MOU)

Massachusetts Veterans Suicide Prevention Institute (MVSPI)

Version 1.0

Purpose

Welcome to Frontline Connect.

Frontline Connect is a Protective Factor Monitoring and Engagement System developed by the Massachusetts Veterans Suicide Prevention Institute (MVSPI) to strengthen protective factors associated with mental health and well-being, including connectedness, belonging, purpose, social support, and help-seeking.

The platform is designed to complement—not replace—personal relationships, peer support, professional mental health care, and emergency services.

Participation is voluntary.

Participant Expectations

By participating in Frontline Connect, you agree to:

  • Participate honestly and respectfully.
  • Use the platform for personal wellness, connection, and engagement.
  • Treat other participants with dignity and respect.
  • Help foster a supportive veteran and first responder community.
  • Follow community guidelines if participating in peer groups or cohorts.
  • Notify the Frontline Connect team if you identify technical issues or safety concerns.

Appropriate Use

Frontline Connect is intended to support:

  • Wellness check-ins
  • Reflection
  • Protective factor monitoring
  • Goal setting
  • Peer connection
  • Resource navigation
  • Community engagement

The platform should not be used to:

  • Harass or threaten others.
  • Share illegal content.
  • Misrepresent your identity.
  • Use the platform for commercial purposes.
  • Attempt to interfere with or misuse the system.

Artificial Intelligence

Frontline Connect uses artificial intelligence to support conversations and wellness check-ins.

Participants understand that:

  • AI responses may occasionally be inaccurate or incomplete.
  • AI does not replace professional judgment.
  • AI is intended to encourage reflection and connection—not provide medical or psychological treatment.
  • Recommendations should not replace advice from licensed healthcare professionals.

Crisis Situations

Frontline Connect is not an emergency service.

If you believe you are in immediate danger or experiencing a mental health emergency:

  • Call or text 988 (Veterans: Press 1)
  • Call 911
  • Go to the nearest emergency department

Privacy

Participant information is handled according to the Frontline Connect Privacy Policy.

Reasonable safeguards are used to protect information; however, no electronic system can guarantee absolute security.

Voluntary Participation

Participation is entirely voluntary.

Participants may discontinue use of Frontline Connect at any time without penalty or loss of access to other services.

Future Development

Frontline Connect is an evolving platform.

Features, functionality, and services may change as improvements are made based on participant feedback and research findings.

Agreement

By selecting “I Agree,” I acknowledge that:

  • I have read this Memorandum of Understanding.
  • I understand the purpose of Frontline Connect.
  • I understand this platform is not a substitute for emergency or clinical care.
  • I agree to participate responsibly and respectfully.
  • I understand participation is voluntary.
  • I agree to comply with the expectations described above.